Privacy Policy

Thank you for your interest in our online store. The protection of your privacy is very important to us. In this privacy policy you will find detailed information regarding the handling of your data. Your data are administered by: Drukarnia Piga Sp. z.o.o., NIP 6462933172, 43-100 Tychy, ul. Mysłowicka 1, [email protected]

1. Access data and hosting

You can enter our websites without entering your personal details. For every website call, the server automatically saves only the so-called server logs, such as the name of the requested file, your IP address, the date and time of the calling up, the amount of data transferred, the internet service provider submitting the query (access data) and document calling up the page.

These data are analyzed only in order to ensure the proper functioning of the website and to improve our offer. The above procedures are used - as part of the assessment of interests - to secure our legitimate interest, consisting in the proper presentation of our offer. All access data are removed within seven days from the end of your visit to the site.

2. Collection and processing of data for the performance of the contract

We collect personal data when you provide them to us voluntarily by placing your order or contacting us (e.g. using the contact form or by email). Mandatory sections are marked as such because they relate to data necessary for us to perform the contract or deal with the matter with which you contact us. You will not be able to complete the order or contact us without filling in those sections. Which data are collected results from the forms into which data are entered. We use the data provided by you to perform the contract and respond to your inquiries. Once the contract is completed, the processing of your data will be limited, and after the expiry of the retention periods required under tax regulations and the Accounting Act, your data will be deleted unless you agree to their further use or we reserve the right to their further use in cases permitted by law, of which we inform you in this privacy policy.

3. Data transmission

In order to perform the contract, we transmit your data to the courier company involved in the delivery (if it is necessary for the delivery of ordered goods). Depending on which payment service provider you choose in the ordering process, we pass on the payment data collected for this purpose to the credit institution handling the payment and possibly to the payment service provider chosen by us or by you, in order to process the payment. Some payment service providers collect data themselves if you set up an account with them. In such cases, please log on to your payment service provider with your access data as part of your order. In this case, the privacy policy of the payment service provider also applies.

Some payment service providers cooperating with us and couriers are based in a country that is not a member of the European Union. Personal data are only provided to these companies to perform the contract.

3.1. Forwarding data to a courier company

If you give us your express permission during or after placing your order, we will pass your email address and telephone number to the courier company so that they may contact you before the order is delivered to notify you or to agree on the delivery terms.

The above consent may be withdrawn at any time by sending us an appropriate message to our contact address indicated in the section "Our contact details and your rights" or by sending a message directly to the courier company to the contact address indicated below. After withdrawing your consent, we will delete your data provided for this purpose unless you expressly consent to further use of your data for other purposes or we reserve the right to continue using the data in cases permitted by law, which we will inform you about in this statement.

FedEx Express International B.V. Attn: Legal Department

Taurusavenue 111

2132 LS Hoofddorp

NETHERLANDS

4. E-Mail-Newsletter

Advertisement sent by email after subscribing to the newsletter

If you subscribe to our newsletter, we will use the data necessary for this purpose or provided to us by you separately in order to regularly send you our newsletter by email based on your consent.

You may unsubscribe from the newsletter at any time by sending us a message with relevant information or using the appropriate link in the newsletter. When you decide to unsubscribe, we will delete your email address unless you expressly agree to the further use of your data for other purposes or unless we reserve the right to continue using the data in legally permitted cases, of which we inform you herein.

The newsletter is sent as part of the entrustment of data processing on our behalf to the service provider to whom we provide your email address for this purpose.

The service provider is based in a country belonging to the European Union or the European Economic Area.

5. Cookies and tracking technologies

To make our website more attractive, enable the use of specific features, display relevant products, and conduct statistical analyses, we use cookies and other tracking technologies on our pages.

What are cookies? Cookies are small text files that are automatically saved on your end device. Some of them are deleted after the browser session ends (so-called session cookies), while others remain on your device and allow us to recognise your browser on your next visit (persistent cookies).

Legal basis and types of cookies

1. Essential (technical) cookies: These are necessary for the correct and secure functioning of the website. Their use is based on our legitimate interest (Art. 6(1)(f) GDPR).
2. Analytical and marketing cookies: (including Google Analytics, Microsoft Clarity). We use these only after you have given your voluntary consent (Art. 6(1)(a) GDPR) via the cookie management panel upon entering the site.

Managing consent and settings You can withdraw your consent or change your preferences at any time in our cookie management panel (available in the footer of the website). You can also manage cookies through your browser settings (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera).

5.1 Google Analytics 4 (GA4)

On our website, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

• Purpose and legal basis: This tool allows us to optimise our offer and improve the functionality of the website. The basis for data processing is your voluntary consent (Art. 6(1)(a) GDPR).
• IP Anonymisation: In Google Analytics 4, IP anonymisation is a default and automatic feature. Your IP address is shortened by Google within EEA countries before any further transmission.
• Data transfer: Information may be transmitted to Google servers in the USA. This transfer is based on the EU-U.S. Data Privacy Framework certificate, which ensures an adequate level of data protection recognised by the European Commission.
• Blocking: In addition to the settings on our website, you can install the official browser opt-out add-on: https://tools.google.com/dlpage/gaoptout.

5.2 Microsoft Clarity analytical tools

To better understand user interactions with our website, we use the Microsoft Clarity tool, provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA).

• Purpose and scope of data: Microsoft Clarity creates heatmaps and anonymous session recordings (tracking cursor movements and scrolling). The tool is configured to automatically mask data entered into forms – we do not collect passwords or contact details.
• Legal basis: Data is collected exclusively on the basis of your voluntary consent (Art. 6(1)(a) GDPR).
• Data transfer: Information may be stored on servers in the USA. Microsoft bases this transfer on the EU-U.S. Data Privacy Framework certificate. Details of the processing can be found in the Microsoft Privacy Statement.
• Retention period:
• _clck file: 1 year (user identifier).
• _clsk file: 1 day (linking page views into a session).
• Session recordings: standard 30 days (selected samples up to 13 months).

5.3 Meta Pixel (Facebook Pixel)

As part of our website, we use the "Meta Pixel" tool provided by Meta Platforms Ireland Limited (Merrion Road, Dublin 4, Ireland).

• Purpose: This tool allows us to measure the effectiveness of advertisements, optimise them, and create custom audiences (remarketing). It enables us to display advertisements tailored to your interests on Facebook and Instagram.
• Operation: The Pixel establishes a direct connection with Meta servers during your visit to our website, which allows Meta to attribute the visit to your user account on their services.
• Data transfer: Data may be transmitted to the USA. Meta Platforms Inc. bases the transfer on the EU-U.S. Data Privacy Framework certificate. Detailed information on privacy protection can be found in the Meta Data Policy.

5.4 Hotjar analytical tool

For the purpose of analysing user behaviour and optimising our website, we use the Hotjar tool, provided by Hotjar Ltd (Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta).

• Purpose and scope of data: Hotjar helps us better understand user needs (e.g., how much time they spend on specific pages, which links they click, what they like and dislike). The tool uses cookies and other technologies to collect data on user behaviour and their devices (specifically the device's IP address – recorded and stored exclusively in anonymised form, screen size, device type, browser information, geographic location – country only).
• Privacy protection: Hotjar stores this information on our behalf in a pseudonymised user profile. The tool is configured to automatically mask sensitive data entered in form fields, meaning we do not record your personal data or passwords.
• Legal basis: We use this tool exclusively based on your voluntary consent (Art. 6(1)(a) GDPR), expressed in the cookie management panel.
• Data transfer: Data is stored on Hotjar servers in the European Union (Ireland/Germany). Hotjar Ltd ensures full compliance with GDPR and security standards.

Blocking: You can object to the creation of a user profile, Hotjar's storage of data about your use of our site, and Hotjar's use of cookies on other sites by using the official opt-out mechanism: https://www.hotjar.com/legal/compliance/opt-out/.

6. Our contact details and your rights

You have the right to free information regarding your personal data that is stored with us, as well as the right to rectify them, limit their processing, delete or transfer them.

If you have any questions regarding the collection, processing and use of your personal data as well as rectification, blocking or deleting data or if you want to cancel your consents or object to the use of certain data, please contact the data administrator: Drukarnia piga Sp. z o.o., 43-100 Tychy, ul. Mysłowicka 1, 43-100 Tychy, [email protected]

In addition, you have the right to lodge a complaint with the competent supervisory authority.

7. Right to object

If we process personal data – as part of the analysis and assessment of interests – in the manner described in this privacy policy in order to secure our legitimate interests, you may object to such data processing for this purpose – with effect for the future. If the processing is conducted for direct marketing purposes, you can exercise the right to object at any time. If processing is conducted for other purposes, you have the right to object only for reasons attributable to your particular situation.

After you exercise your right to object, we will stop processing your personal information unless we prove that there are valid legitimate grounds for such processing and such grounds will take precedence over your interests and rights, or unless the processing is intended to pursue, enforce or defend claims.

This does not apply when data processing is used for the purposes of direct marketing. In such case, we will not continue processing your personal data for the above purpose. 

8. Product Reviews

I) The review you post in our store must pertain to the product you purchased. You can describe its flaws, advantages, functionality, and your experiences with using the product.
II) Your comments should only relate to the topic of the product being reviewed.
III) You can write one review per product. Subsequent reviews for the same product will not be published.
IV) Before posting a review, please ensure its content complies with the law, good manners, and does not infringe on the rights or personal goods of others.
V) Reviews, comments, and discussion entries must not:
a. grossly violate the principles of language correctness rules
b. contain vulgarisms;
c. incite violence or hatred;
d. promote racism;
e. insult anyone;
f. express views contrary to generally accepted social norms;
g. provide information indicating a crime, unfair competition, copyright or industrial rights infringement;
h. promote products and services of our competition;
i. contain links to other websites;
j. include detailed personal data: neither yours nor that of the advisor you contacted.
VI) You are responsible for the content of your reviews.
VII) We check all reviews that are added. You should add a review if you own the product or have come into contact with it (e.g., someone close to you owns it).
VIII) If a moderator notices that your review violates these regulations, it will not be published and will be removed or edited. This action will particularly occur if the review raises our doubts. We will inform you by email within 7 days of detecting any irregularities.
If you disagree with our decision, please respond to our message within 7 days of its delivery. This period is final; after its expiry, you will not be able to file a complaint, and your review will be deleted or not published. We will respond to your complaint within 14 days of receiving it. We may consider your complaint and restore the review to the site or remove it from the system.
IX) By posting a review, you grant us an unlimited-time license to use, distribute, publish, copy, modify, and distribute it throughout the European Union for free. Therefore, we may:
a) distribute your review (or part of it) so that it can be publicly accessed by anyone at a chosen place and time;
b) fix and multiply your review (or part of it), i.e., produce additional copies of your review (or part of it) using any technique;
c) grant sublicenses to third parties to use your review or part of it;
d) use your review (or part of it) to promote and advertise our store.
X) Reviews are displayed in the store from the newest to the oldest.
XI) Any user or person using the COLORAY.CO.UK service can report content that is illegal or violates the Regulations by sending an email to the contact point at [email protected]. The reporting person should, if possible, provide information that will allow COLORAY.CO.UK to verify the report of violation, clarify the reasons why the reporting person considers the content to be illegal or contrary to the Regulations. Communication can be conducted in Polish or English.
XII) COLORAY.CO.UK may make decisions to block or suspend content or Accounts based on internal policies and moderation procedures. The moderation policies and procedures adopted by COLORAY.CO.UK describe ways and means of identifying content or actions of Users that are examined for violations of the Regulations or applicable laws. The main goal of the developed policies and procedures for moderation is to ensure the safety of Users and persons using the COLORAY.CO.UK Service and to combat all abuses.
XIII) Decisions related to the content or actions of Users are subject to evaluation conducted by COLORAY.CO.UK moderators, which are in line with the content moderation principles defined in Article 14 DSA in terms of comments and opinions published in our service. All user-published content will be moderated according to applicable laws and our regulations.
XIV) The User will be informed in case of a block or suspension of the content or Account, no later than when the block or suspension becomes effective, in the form of an email message, indicating the blocked or suspended content or Account and the reasons for the decision based on the content of the Regulations.
XV) The User who disagrees with the decision regarding the blocking or suspension of the Advertisement or Account has the right to file a complaint by sending an email to the contact point.